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Birmingham worst hit city in UK by Storm Ciara

An insurance giant has seen a 285 per cent surge in calls and claims as it helps to repair the damage caused by Storm Ciara – with Birmingham one of the worst-hit cities.

Claims included property damage such as loose tiles and broken windows, as well as flooding.

Andrew Morrish, UK claims director for Aviva, said: “Storm Ciara is unusual in that it has affected a wide area and so far we’ve seen an increase of around 285 per cent in telephone calls and claims, compared to January.

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“Customers are able to contact us in a number of ways and around 10 per cent of people have made a claim using our online claims facility.

Mr Morrish said: “This means that around 12 per cent of customers have already received payments.”

The Association of British Insurers (ABI) has advised people facing damage or flooding to contact their insurer as soon as possible.

Many insurers have 24-hour emergency helplines and they may be able to arrange temporary emergency repairs to stop any damage getting worse.

The ABI advises keeping any receipts which may be used to support a claim and not rushing to throw away damaged items unless they are a danger to health, as they may be repaired or restored.

Comprehensive motor insurance covers the cost of repairing or replacing vehicles damaged by storms.

Source: Birmingham Live 

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